Ubisoft support
Accounts, purchases, platform problems and connection issues. Open Ubisoft Help ↗
Help
Help and FAQ
Where to report problems, how to tell a bug from a balance change, and answers to the questions coming up before November.
Where to get help
Known issues
Massive's public board of bugs being investigated, fixed or scheduled. Check it before you report. Open the tracker ↗
Report a bug
Ubisoft asks players to use its Bug Reporter so the team can investigate. Open the Bug Reporter ↗
Official news
Maintenance, title updates and events. Open Ubisoft news ↗
Bug or balance change?
When something suddenly feels different, check in this order:
- The latest notes. Red Horizon and TU Y8S3.1 changed a lot on purpose (Determined, red-core sets, brand bonuses, PvP values). The update log has a summary with links.
- The known-issues board. If it's listed, it's being worked on.
- The Shooting Range. Turn on PvP settings to see normalized PvP values, or compare PvE numbers with and without a piece equipped.
- Then report it through the Bug Reporter, with what you equipped and where it happened.
Known issue right now
The Prima Donna and Steel & Sons ACR reconfiguration blueprints at Inaya craft a new copy instead of reconfiguring your existing item. Your original isn't lost, but the materials are. (TU Y8S3.1)
Crossplay questions
- When?
- November 2026. Ubisoft hasn't given an exact day yet.
- Do I have to use it?
- No. It's on by default, and you can turn it off on the character selection screen. With it off, you only meet players on your own platform.
- What happens to my clan?
- Clans move to crossplay automatically, and the member cap rises from 50 to 100.
- Anything else change?
- Leaderboards reset, and the leaderboard display will show crossplay settings.
Echoes of Central Park
- When and where?
- November 3, 2026, on PlayStation, Xbox and PC (Ubisoft Store, Steam, Epic Games Store), and through Ubisoft+.
- Solo or group?
- Both. You can play it solo or in co-op. There are three companions, and you choose which one fights beside you (you can swap when replaying missions).
- I'm not level 40.
- You'll get a boost so you can start the DLC right away.
- Pre-order bonus?
- The NY Purifier Mask. The Deluxe Edition adds companion-themed outfits and a skin for the new exotic.
Survivors tests
The Division 2: Survivors is a winter survival expansion set in a snowed-in D.C., playable as PvE or PvP sessions. Ubisoft opened registration for its test program on September 24.
- The upcoming test is on PC, and test communication is in English.
- You don't need to own The Division 2 to sign up.
- Signing up doesn't guarantee a spot. If you're picked, Ubisoft emails you. If not, you stay in the pool for later tests, so there's no need to register again.
- Elite Task Force members get guaranteed access to the closed test (ETF applications closed August 31).